EXCHANGE & STORE CREDIT POLICY

We want you to be completely happy and satisfied with your purchases. While we hope that you are always satisfied with your purchase from MSYASMI, we realize that there are times you may need to exchange your product(s). If for any reason you are not satisfied, we will gladly accept any new, unused, and unopened product(s) for an exchange or store credit within 15 days of your purchase. To complete your exchange, you are required to provide an original online order invoice and or proof of order number of your purchase before an exchange is honored. If you have any additional questions or concerns about your purchased product(s) please feel free to reach out to us at msyasmillc@gmail.com. Only items purchased on msyasmi.com may be accepted for an exchange and you may exchange those products at Hmong Village. Any product(s) purchased at Hmong Village (booth #35 & #36), any MSYASMI LLC, private vendors, and or third party sellers are all final sale.

 

Exchange by mail:

  • Before we honor your exchange by mail, please email msyasmillc@gmail.com to confirm that an exchange can be honored. Due to the increase of sales, please wait anytime between 3-5 business days for a reply.
  • In the email, please provide us the following information which will help us process and determine whether an exchange can be made. 

Return reason code:

A : Incorrect product(s) 

B : Damaged 

C : Others 

What would you like us to do:

  1. Exchange item(s)
    – Please let us know what item you would like to exchange it for. The exchanged product(s) must be of equal amount of the value that it was purchased for.
  2. Replace with same item 
  • MSYASMI, LLC, will not be financially responsible for shipping and handling of any exchange product(s). Please be aware that you will be responsible for covering shipping and handling of sending the exchange product(s) to us and for us sending the product(s) back to you. 
  • All exchanged product(s) will need to be shipped to: 

MSYASMI, LLC
7595 Currell Blvd
P.O. Box 25647
Woodbury, MN 55125-0647

  • Depending on where you live, please allow 3-14 business days for shipping and handling. 

 

Exchange in store:

  • New, unused, unopened product(s) purchases on MSYASMI, LLC, may be exchanged only at MSYASMI’s booth #35 & #36, Hmong Village, 1001 Johnson Pkwy, Saint Paul, MN 55106, within 15 days of purchase. 
  • An original online order invoice and or proof of order number of your purchase must be present at the time of an exchange.

THANK YOU FOR YOUR BUSINESS

Thank you for choosing MSYASMI as your go to beauty and cosmetic supply. We are so grateful to be working with you and look forward to helping you transform your beauty. If you have any questions or concerns, please reach out to us at msyasmillc@gmail.com. Due to the increase of sales, please wait anytime between 3-5 business days for a reply. 

 

**MSYASMI, LLC, reserves the right to modify its exchange & store credit policy at any given time**

Last updated: 11/10/2023

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